Fizza Imran's Resume

CYBER SECURITY ANALYST | RBC

Proficiently crafted Intelligence Summaries (INTSUM) and intelligence analysis using advanced techniques, such as the Intelligence Matrix and CIA Triad.
Experienced in generating Cyber Threat Intelligence (CTI) reports with tools like Flashpoint and Recorded Future for informed risk assessment and counter measures.
Automated monthly reporting, cutting data analysis time from 6 hours to 5 minutes, leading to significant time and resource savings.
Designed a custom script to analyze Telegram threat actor messages, identifying top 5 channels and actors, while extracting key RBC-related BINs and prices

Demonstrated expertise in identifying and resolving a wide range of classroom technology issues, including hardware malfunctions (such as projector and camera failures) and software glitches (such as IP address configuration errors).
Proficient in troubleshooting transmitter and receiver connectivity, utilizing advanced techniques such as reprogramming and network diagnostics.
Knowledge of the ITIL Foundations (Incident, Problem, Request, Asset and Change Management process)
Expertise in Microsoft Azure administration and management, including Multifactor Authentication (MFA) and password reset procedures.

Demonstrated strong leadership skills by leading and motivating a team to achieve our goals.
Showcased excellent communication and customer service skills by engaging with students, helping customers purchase tickets, resulting in fully sold-out events and increased satisfaction.

Demonstrated strong technical skills by providing expert assistance to customers seeking to purchase technology products, including familiarity with various software programs such as POS systems.
Leveraged my knowledge of technology and strong customer service skills to provide exceptional experiences for customers, showcasing my ability to apply technical expertise in a sales context.